Blog Post

Demand Generation

7 Misconceptions about Demand Generation

Demand generation is a full-funnel approach that’s designed to provide information at the moment of need.

Demand gen is critical to success today in B2B marketing. It’s a strategy that builds brand awareness and demand for your products and services. Today, demand generation uses multiple channels and approaches with decentralized information used across platforms.

Despite the power and efficacy of demand generation, there are many persistent misconceptions. Here’s a look at 7 myths about demand generation and why they’re inaccurate.

Misconception #1: Demand Generation and Lead Generation Are the Same Things

People incorrectly believe lead generation and demand generation are one in the same. However, they are very different in scope and practice.

Lead generation is a much more basic sales strategy that’s focused on a singular goal: obtaining more leads. It’s a basic approach that’s designed to collect contact information from customers who might be interested in your product or service.

Lead generation takes a blanket approach to market to the masses. One example: using blogs or webinars to entice readers to leave contact information on a web form.

This is not to diminish lead generation. There are effective ways to garner more leads. Many businesses, impatient with the time needed to deploy demand generation, turn to lead generation instead.

Demand generation is a more comprehensive approach to sales and marketing. With demand gen, you will attract, convert and keep customers.

Demand generation is about nurturing relationships at each stage, as opposed to lead generation, which is more transactional. Instead of passing leads on to a sales team for follow-up, demand gen looks to meet prospects and customers where they are.

With demand generation, you identify what a customers’ needs are and provide solutions, whether it’s content, free tools, or product guides. These solutions are dependent on where a customer is in their journey. They can be personalized using data gleaned from the customer relationship.

Misconception #2: Demand Gen Is a Top-of-the-Funnel Activity

It’s a common misconception that demand generation focuses exclusively on the top of the funnel. Generating demand, however, is not just about acquisition. It’s about engaging and re-engaging customers.

Demand generation takes the long view. It’s about obtaining new prospects and converting those prospects. It’s also about reinforcing your brand and continuing to provide value throughout the lifetime of a customer’s relationship.

Misconception #3: You Can Control the Buyer Journey

Demand generation marketing is not about controlling the buyer. In fact, today, the buyer has more control over the customer journey than ever before.

Why? First, the expectations are different. Customers want relationships with the brands they use. They expect brands to know the extent of the engagements, their preferences, and their needs.

In addition, buyers today have lots of information available, including independent product reviews, message boards, and social media channels. These forums give buyers far more insights into your products and services and the ability to do their own research.

With buyers having information and freedom, demand generation is the right choice. You cannot control the buyer but you can be prepared to meet them where they are.

Demand marketing focuses on having high-value information available at every stage of the buyer’s journey. Creating great content and using your CRM to manage buyer engagements results in better outcomes for buyers and your brand.

Misconception #4: Demand Generation Is a Singular Approach

Demand generation is not a singular strategy to use for your marketing. Instead, it’s the collection of multiple marketing initiatives, across multiple channels.

These activities are coordinated, integrated, and driven by shared data. They also are evolutionary and iterative. If one approach is not working, such as search engine display ads, demand gen allows for rapid pivots. You can shift out of one strategy and try another.

The key is to develop a strategy that engages prospects and customers across channels. Social media, web, SEO, email, video, and other channels all factor into engaging your target audience.

The reason for this approach is evident. Your buyers do not operate on one channel only. Your marketing should not, either.

Misconception #5: There Are No Targets in Demand Generation

With its multi-channel approach, demand generation sometimes suffers from an assumption that targets are not necessary.

The opposite is true. You should use targets for each challenge used. Targeting likely buyers on the right channel at the time of need is the smart move. It leads to higher levels of engagement and higher conversion rates.

Setting these targets requires some work. You need to know who your ideal customers are. You need to understand when they will be looking for solutions and where.

Misconception #6: Content Format Is Irrelevant

Not true: Walls of copy rich in information and stuffed with keywords is the way to go with content.

Remember, the buyer is in control of the relationship. And your brand will not be the only one creating content.

You need to cut through the clutter and noise. That means creating content in the format that your customers want. Increasingly, customers are interested in content in different formats – infographics, videos, and podcasts.

The good news is that often you can repurpose content. A Q&A video with a product manager can be converted into a blog post. A new product announcement can be used to create a graphic that explains key features and enhancements.

Misconception #7: You Need Channel Specialists to be Successful at Demand Generation

Channel specialists are certainly valuable. They know how to effectively manage one channel and bring expertise and experience to your business,

However, they are just that – a specialist who knows one channel, albeit well.

Demand gen requires the use of multiple experts who understand the big picture. You need a team that can work together on strategy messaging, execution, and measurement.

Matter Made helps B2B SaaS businesses grow. Our demand generation, go-to-market, growth marketing, and paid media services help brands attract more customers and convert more sales.

To learn more about how Matter Made can optimize your demand generation strategy, contact us today.

Blog Post

Growth

Demand Generation

How To Create a Successful Growth Marketing Strategy

According to 3Q Digital's Growth Marketing Survey Report, less than 1 in 5 marketing leaders have the structure in place to execute an effective growth strategy.

Without a plan to facilitate the continued growth of your company, you will be left vulnerable to changing market dynamics and a volatile customer base.

Having a concrete strategy for growth is the secret to overcoming internal and external barriers and building an effective, scalable growth marketing model that will sustain your business in the long term.

This article will show you how to create a growth-oriented marketing strategy to drive customer acquisition and retention.

Step #1. Define Your Vision

It's not enough to say you want to grow your business. You need to figure out what growth means for your company at the moment.

If you don't have a clear vision for what you want to achieve with growth marketing, you will end up chasing the wrong things, getting distracted, wasting resources, and taking forever to hit milestones.

So you need to decide which target business goals your growth strategy will support within a set timeline. This way, it will be easier to stay on track and measure your progress. For example, your goal might be to:

  • Increase newsletter signups by 10% every month
  • Grow cart value and website conversions by 25% in four months
  • Break into x and z new markets by year's end
  • Generate 30% more revenue every quarter for two years

The more SMART your vision is, the better.

Source: Breeze. A graphic showing that SMART goals are specific, measurable, attainable, relevant, and time-bound.

Step #2. Establish Success Metrics

Your growth marketing efforts will likely involve both digital marketing and traditional marketing tactics, so there are going to be all kinds of Key Performance Indicators (KPIs) that you can track. But not all of them are going to be important to you. 

Your job is to identify the key growth metrics you will use to determine how well you are progressing toward the goals you set earlier. Some examples of metrics you can set for different goals include:

Goal

Metrics

Acquire new customers

Click-Through Rate (CTR) on paid media campaigns, email marketing open/CTR, landing page conversion rates, customer acquisition costs, etc.

Increase revenue

Customer lifetime value, monthly/annual recurring revenue, average revenue per user, customer lifecycle, revenue churn, etc.

Step #3. Research Customers and Competitors

Now that you know what areas of your business you want to grow, it's time to begin gathering data to help you get there. 

Start by understanding who your ideal and existing customers are. Dig into their pain points, behaviors, and entire customer journey. Figure out which customers use your services the most and which ones you generate the most revenue from. What characteristics set them apart?

Look at your competition or businesses in a similar niche that are experiencing tremendous growth and see what you can learn from their strategies. Pay attention to what differentiates your brand from theirs, then leverage that to blaze past the competition.

The information you glean from your research will help you shape your growth marketing plan, identify market gaps that you can fill, find ways you can better serve your customers, and position your brand to claim a bigger market share.

Step #4. Brainstorm Potential Strategies

Growth strategies aren't going to fall into your lap; you have to come up with ideas for how to connect with your customers, improve your speed to lead time, and make your brand a market leader.

Don't limit the strategy brainstorming process to your growth marketing team alone. Source for ideas from people across the organization. Additionally, use social listening to discover what your target audience is saying about your product and competitors, then harvest their suggestions or build on interesting ideas.

Step #5. Choose Tactics in Line With Your Goals

All the strategies you came up with in the last step won't be winners, and you probably won't have the time or resources to try them all out, even if you want to. 

Your energies should be focused on the tactics that align with the objectives you have set and are equipped to drive the business growth you want within the timeline you are working with.

Once you identify your top-performing strategies and channels, double down on your efforts and focus on optimizing them.

Step #6. Budget, Execute, and Evaluate 

When creating a budget for your growth marketing efforts, don't get too hung up on what it will cost. Instead, consider the value that it will generate for your brand and factor that into your calculations. Don't forget to factor in the cost of whatever growth marketing platform you will use — e.g., Hubspot.

Once you have allocated the amount of money you can afford and intend to spend to implement your growth plan, all that's left is to put it into action and start reaping the rewards.

As you execute your growth marketing strategy, diligently monitor the results you are getting so you can pinpoint new trends and know what's working for you, what needs to be adjusted, and the tactics to move away from.

Want to Jump Start Your Growth Marketing? Connect With Matter Made

Devising, executing, and tracking the performance of a sustainable growth strategy is key to building a successful business that is constantly growing and beating the competition.

Matter Made helped Productboard achieve deeper market penetration for their product and 99% month-on-month enterprise lead growth using a five-point omnichannel integrated campaign.

Want to turn your marketing initiatives into a similar relentless growth engine? Let's talk.

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