Blog Post

RevOps

Demand Generation

How to Automate Your Processes With RevOps

How to Automate Your Processes With RevOps 

Revenue Operations (RevOps) is a framework that helps SaaS brands to streamline growth marketing, sales, and customer success through data. This approach facilitates revenue growth by improving the customer experience.

The challenge for companies is that they are lost on where to start, as RevOps is a new concept. For instance, you don’t know what kind of customer data you need to collect in a typical customer lifecycle.

Honestly, it is challenging, considering the complexity of optimizing revenue generation.

But don’t worry. A lot of those internal processes consist of repetitive tasks, and with the help of the right automation tools, you exceed your revenue goals.

Below, we have explained how you can collect relevant data, analyze it to integrate it with your process, and use it to improve the revenue of your SaaS brand.

RevOps Automation Benefits

Internal processes and business functions improve by leveraging automation in revenue operations in the following ways:

  1. Improve revenue. Automation lets you do more with fewer resources. For instance, with marketing automation, you can simultaneously nurture many leads to motivate them to take the next step in the customer journey.

  1. Reduce reliance on human labor. This will decrease or eliminate bottlenecks or dependencies within your team. For example, sales teams won’t be waiting for approval to implement a new strategy for increased revenue generation. 

  1. Embrace marketing innovations. RevOps teams can implement new operations processes quickly. For example, if the data shows that email automation is necessary, transitioning to it will be simple.

How To Embrace RevOps

Now let’s take a look at how marketing, sales, and customer success teams can use automation solutions to adopt RevOps.

Use it in Email Marketing

You can implement it in two ways:

  1. Automated emails. The right RevOps strategy will automate multiple processes by automating customer interactions. For instance, sending follow-up emails can be tedious if you are doing it manually.

  1. Targeted emails. Send the right message to the right audience. For instance, it doesn’t make sense for you to send the features of using Product A if a lead has signed up from a landing page featuring Product B.

It will help to use email automation platforms like HubSpot.

Source: HubSpot

Smarten Your Sales Calls

Sales reps are humans in the loop who carry out a crucial part of the sales process: making direct contact with the prospect by calling them.

This step is important as it helps you establish rapport with your potential customer and make the sales pipeline efficient. However, it can be challenging due to factors like the volume of calls or managing the details of each lead you are calling.

RevOps software like WhatConverts can help sales teams reach their leads on time with features like automated data entry and profile updates.

Source: WhatConverts

Take Up Task Tracking

Teams that follow agile methodologies must constantly adapt to changing conditions. It becomes even more challenging when there are multiple departments involved during processes like project management.

RevOps automation tools such as Zapier and Process Street help cross-functional teams complete their tasks within deadlines.

Source: Zapier

Automate Lead Scoring

One of the most tedious tasks that operations teams have is estimating the likelihood of a lead converting. If this step is not carried out properly, the sales team will not only spend a lot of resources but also will have a hard time closing deals.

As data comes from multiple sources, tools like Zoho CRM and Freshsales use Artificial Intelligence (AI) to forward the hot leads to sales.

Source: Zoho CRM

Use it in Customer Health Scoring

Customer health scoring is a technique to gauge and improve customer satisfaction so that they keep returning for more.

The challenge here is that this process will add more powerful tools to your tech stack that you need to spend time and labor on. Fortunately, ops teams can rely on process automation to make this step easier.

Need Help With RevOps? Try Matter Made

RevOps automation helps brands save resources such as time and labor by automating certain tasks through data. Operation teams can embrace it in their sales, marketing, and customer success process in the following ways:

  1. Nurture leads and market better to your existing customers by automating email marketing with the help of CRM tools.
  2. Call your leads with the relevant details at the right time to get to the deal stage faster through calling tools.
  3. Ensure all the team members are aware of tracking and capable of finishing their tasks through AI-powered task management tools.
  4. Collect information from various data sources so that you forward the qualified leads to sales.
  5. Track how happy your customers are, as customer retention is crucial for growing revenue.

To get the full benefits of RevOps for your company, you need an experienced team that can identify areas of improvement and build data-backed automated processes that drive efficiency. 

That’s where we come in.

Matter Made has unlocked the full potential of many brands through RevOps automation. Be it streamlining marketing and sales ops, building PLG sales funnels, managing multiple promotional campaigns, or building end-to-end pipelines — we have done it all.

Interested? Let’s talk.

Blog Post

Growth

Demand Generation

Blog Post

How To Leverage Growth Marketing

Traditional marketing is where brands broadcast a one-size-fits-all marketing message describing the product’s features. It is expensive, broad, and doesn’t consider the unique requirements of the customer.

This doesn’t work well for budding businesses that are targeting a particular niche and have a limited marketing budget.

Enter growth marketing

Growth marketing focuses on sending personalized customer-centric messages to the target audience explaining how the product will give them the value they are looking for.

In this article, you’ll learn what makes growth marketing unique, its strategy and characteristics, and how you can leverage it.

Growth Marketing Vs. Regular Marketing

Growth marketing attracts prospects, keeps them hooked, and turns them into loyal buyers. With techniques such as content marketing and lead nurturing, customers are nudged through the funnel until they make a purchase. 

Various marketing channels are auto-optimized through the latest tools and data-backed processes for sustainable growth. The primary advantage of growth marketing is that it nurtures customer relationships and increases your average customer lifetime value.

Traditional marketing approaches include ideation of marketing operations, publishing the ad copy and design, implementing Call-To-Actions (CTAs), outlining the ad spend for the campaign, and so on. 

All these efforts follow a traditional “set it and forget it” strategy. This strategy is great for increasing brand awareness by focusing on the top of the sales funnel.

The image below highlights the difference between traditional and growth marketing.

Source: Mondial Trends. A graphic showing the differences between traditional and growth marketing.

What a Growth Marketing Strategy Includes

Market Penetration

Growth marketers exclusively focus on the niche where you offer products/services or look for potential customers in your competitors' niche to penetrate the market better.

This growth hacking technique pushes brands to look for differentiators. Here, growth marketers answer two specific questions:

  1. What sets you apart from your competition?
  2. What are the specific areas you are better than your rivals?

Strategic Collaborations and Partnerships

Growth marketing teams facilitate rapid growth by finding and teaming up with other brands that offer products your target audience uses — for instance, telecom providers partnering with smartphone manufacturers.

Apart from keeping customer acquisition costs low, this strategy could get you lots of new customers and result in sustainable growth. Sometimes, you might have to create new products or services to form a partnership.

Market Development

This strategy involves running growth marketing campaigns where you advertise the products or services to new markets to facilitate demand generation. It is done in two ways:

  1. Targeting new niches and buyer personas.
  2. Moving to new geographic regions.

Product Development

Your product development growth strategy has to be tailored to your brand’s specific needs. To attain rapid growth, you should diversify your marketing efforts to find creative solutions in the following ways:

  • Product Updates. Build on what you have (this is also great for customer retention). 
  • New Products. A great way to enter new markets and target different user personas.

Characteristics of a Growth Marketing Strategy

Data-driven

Before growth marketers invest in a new marketing tactic aiming for rapid growth, the idea has to be backed by data. As growth marketing tactics involve taking risks, intuitions and “do this because competitors are too” have no place.

Read: “How to Create a Successful Growth Marketing Strategy.”

Product Focused

Your business needs to consistently improve its product to remain competitive in the market. Whether it is adding more features or functionalities, your product needs to evolve with the changing needs of your target audience. 

Growth marketing facilitates this by collecting data that can guide this product development and keep your target audience updated about the values you offer.

Limited fear of failure

Apart from being data-driven, the high success rate of growth marketing can be attributed to the diversification of efforts. With multiple marketing strategies at play at once, the best growth marketers keep a close eye on the numbers and scale up the efforts that have the highest marketing ROI.

Storytelling

Considering our endless appetites for stories, growth marketers use a story where a person with similar problems to the target audience gets their problem solved with their product. This makes the brand’s message more realistic and relatable, motivating more prospects to make a purchase.

Retargeting

Retargeting reminds your website visitors, prospects, leads, and customers about the value your product offers. This also keeps the customer acquisition costs low.

Should You Hire a Growth Hacker or Outsource Growth Marketing to an Agency?

Having an in-house growth marketer has the following pros:

  1. They will be familiar with your product and processes completely.
  2. 100% dedication towards your brand growth.
  3. You can gain a lot of insights into your industry.

However, it is challenging for the following reasons:

  1. It's expensive to hire new professionals, get new tools, and set up new growth marketing strategies.
  2. After some time, they could run out of ideas by falling into a "creative rut".
  3. You still have to pay your growth marketing team even if you pause your strategy. 

Growing brands with a limited budget risk a lot in this scenario.

In these instances, outsourcing growth marketing to an established agency such as Matter Made is ideal because:

  1. You get experienced, accountable professionals.
  2. It’s cost-efficient; pay until you are leveraging their services.
  3. You will be kept in the loop at every stage through timely reports.
  4. You can reinvest the saved resources elsewhere.
  5. You get expertise from successful growth marketers. 

Growth Hacking, Demand Generation, and Matter Made

Matter Made has helped product-led companies like Dropbox and Loom achieve hypergrowth through demand generation, product-led growth, and bespoke growth strategies

Our seasoned marketing team can help your brand achieve similar results.

Interested in knowing what a growth marketing strategy brings to the table for your brand? Let’s talk.

Ready to drive efficient demand?

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