Blog Post

RevOps

Demand Generation

How to Automate Your Processes With RevOps

How to Automate Your Processes With RevOps 

Revenue Operations (RevOps) is a framework that helps SaaS brands to streamline growth marketing, sales, and customer success through data. This approach facilitates revenue growth by improving the customer experience.

The challenge for companies is that they are lost on where to start, as RevOps is a new concept. For instance, you don’t know what kind of customer data you need to collect in a typical customer lifecycle.

Honestly, it is challenging, considering the complexity of optimizing revenue generation.

But don’t worry. A lot of those internal processes consist of repetitive tasks, and with the help of the right automation tools, you exceed your revenue goals.

Below, we have explained how you can collect relevant data, analyze it to integrate it with your process, and use it to improve the revenue of your SaaS brand.

RevOps Automation Benefits

Internal processes and business functions improve by leveraging automation in revenue operations in the following ways:

  1. Improve revenue. Automation lets you do more with fewer resources. For instance, with marketing automation, you can simultaneously nurture many leads to motivate them to take the next step in the customer journey.

  1. Reduce reliance on human labor. This will decrease or eliminate bottlenecks or dependencies within your team. For example, sales teams won’t be waiting for approval to implement a new strategy for increased revenue generation. 

  1. Embrace marketing innovations. RevOps teams can implement new operations processes quickly. For example, if the data shows that email automation is necessary, transitioning to it will be simple.

How To Embrace RevOps

Now let’s take a look at how marketing, sales, and customer success teams can use automation solutions to adopt RevOps.

Use it in Email Marketing

You can implement it in two ways:

  1. Automated emails. The right RevOps strategy will automate multiple processes by automating customer interactions. For instance, sending follow-up emails can be tedious if you are doing it manually.

  1. Targeted emails. Send the right message to the right audience. For instance, it doesn’t make sense for you to send the features of using Product A if a lead has signed up from a landing page featuring Product B.

It will help to use email automation platforms like HubSpot.

Source: HubSpot

Smarten Your Sales Calls

Sales reps are humans in the loop who carry out a crucial part of the sales process: making direct contact with the prospect by calling them.

This step is important as it helps you establish rapport with your potential customer and make the sales pipeline efficient. However, it can be challenging due to factors like the volume of calls or managing the details of each lead you are calling.

RevOps software like WhatConverts can help sales teams reach their leads on time with features like automated data entry and profile updates.

Source: WhatConverts

Take Up Task Tracking

Teams that follow agile methodologies must constantly adapt to changing conditions. It becomes even more challenging when there are multiple departments involved during processes like project management.

RevOps automation tools such as Zapier and Process Street help cross-functional teams complete their tasks within deadlines.

Source: Zapier

Automate Lead Scoring

One of the most tedious tasks that operations teams have is estimating the likelihood of a lead converting. If this step is not carried out properly, the sales team will not only spend a lot of resources but also will have a hard time closing deals.

As data comes from multiple sources, tools like Zoho CRM and Freshsales use Artificial Intelligence (AI) to forward the hot leads to sales.

Source: Zoho CRM

Use it in Customer Health Scoring

Customer health scoring is a technique to gauge and improve customer satisfaction so that they keep returning for more.

The challenge here is that this process will add more powerful tools to your tech stack that you need to spend time and labor on. Fortunately, ops teams can rely on process automation to make this step easier.

Need Help With RevOps? Try Matter Made

RevOps automation helps brands save resources such as time and labor by automating certain tasks through data. Operation teams can embrace it in their sales, marketing, and customer success process in the following ways:

  1. Nurture leads and market better to your existing customers by automating email marketing with the help of CRM tools.
  2. Call your leads with the relevant details at the right time to get to the deal stage faster through calling tools.
  3. Ensure all the team members are aware of tracking and capable of finishing their tasks through AI-powered task management tools.
  4. Collect information from various data sources so that you forward the qualified leads to sales.
  5. Track how happy your customers are, as customer retention is crucial for growing revenue.

To get the full benefits of RevOps for your company, you need an experienced team that can identify areas of improvement and build data-backed automated processes that drive efficiency. 

That’s where we come in.

Matter Made has unlocked the full potential of many brands through RevOps automation. Be it streamlining marketing and sales ops, building PLG sales funnels, managing multiple promotional campaigns, or building end-to-end pipelines — we have done it all.

Interested? Let’s talk.

Blog Post

Growth

Demand Generation

How To Create a Successful Growth Marketing Strategy

According to 3Q Digital's Growth Marketing Survey Report, less than 1 in 5 marketing leaders have the structure in place to execute an effective growth strategy.

Without a plan to facilitate the continued growth of your company, you will be left vulnerable to changing market dynamics and a volatile customer base.

Having a concrete strategy for growth is the secret to overcoming internal and external barriers and building an effective, scalable growth marketing model that will sustain your business in the long term.

This article will show you how to create a growth-oriented marketing strategy to drive customer acquisition and retention.

Step #1. Define Your Vision

It's not enough to say you want to grow your business. You need to figure out what growth means for your company at the moment.

If you don't have a clear vision for what you want to achieve with growth marketing, you will end up chasing the wrong things, getting distracted, wasting resources, and taking forever to hit milestones.

So you need to decide which target business goals your growth strategy will support within a set timeline. This way, it will be easier to stay on track and measure your progress. For example, your goal might be to:

  • Increase newsletter signups by 10% every month
  • Grow cart value and website conversions by 25% in four months
  • Break into x and z new markets by year's end
  • Generate 30% more revenue every quarter for two years

The more SMART your vision is, the better.

Source: Breeze. A graphic showing that SMART goals are specific, measurable, attainable, relevant, and time-bound.

Step #2. Establish Success Metrics

Your growth marketing efforts will likely involve both digital marketing and traditional marketing tactics, so there are going to be all kinds of Key Performance Indicators (KPIs) that you can track. But not all of them are going to be important to you. 

Your job is to identify the key growth metrics you will use to determine how well you are progressing toward the goals you set earlier. Some examples of metrics you can set for different goals include:

Goal

Metrics

Acquire new customers

Click-Through Rate (CTR) on paid media campaigns, email marketing open/CTR, landing page conversion rates, customer acquisition costs, etc.

Increase revenue

Customer lifetime value, monthly/annual recurring revenue, average revenue per user, customer lifecycle, revenue churn, etc.

Step #3. Research Customers and Competitors

Now that you know what areas of your business you want to grow, it's time to begin gathering data to help you get there. 

Start by understanding who your ideal and existing customers are. Dig into their pain points, behaviors, and entire customer journey. Figure out which customers use your services the most and which ones you generate the most revenue from. What characteristics set them apart?

Look at your competition or businesses in a similar niche that are experiencing tremendous growth and see what you can learn from their strategies. Pay attention to what differentiates your brand from theirs, then leverage that to blaze past the competition.

The information you glean from your research will help you shape your growth marketing plan, identify market gaps that you can fill, find ways you can better serve your customers, and position your brand to claim a bigger market share.

Step #4. Brainstorm Potential Strategies

Growth strategies aren't going to fall into your lap; you have to come up with ideas for how to connect with your customers, improve your speed to lead time, and make your brand a market leader.

Don't limit the strategy brainstorming process to your growth marketing team alone. Source for ideas from people across the organization. Additionally, use social listening to discover what your target audience is saying about your product and competitors, then harvest their suggestions or build on interesting ideas.

Step #5. Choose Tactics in Line With Your Goals

All the strategies you came up with in the last step won't be winners, and you probably won't have the time or resources to try them all out, even if you want to. 

Your energies should be focused on the tactics that align with the objectives you have set and are equipped to drive the business growth you want within the timeline you are working with.

Once you identify your top-performing strategies and channels, double down on your efforts and focus on optimizing them.

Step #6. Budget, Execute, and Evaluate 

When creating a budget for your growth marketing efforts, don't get too hung up on what it will cost. Instead, consider the value that it will generate for your brand and factor that into your calculations. Don't forget to factor in the cost of whatever growth marketing platform you will use — e.g., Hubspot.

Once you have allocated the amount of money you can afford and intend to spend to implement your growth plan, all that's left is to put it into action and start reaping the rewards.

As you execute your growth marketing strategy, diligently monitor the results you are getting so you can pinpoint new trends and know what's working for you, what needs to be adjusted, and the tactics to move away from.

Want to Jump Start Your Growth Marketing? Connect With Matter Made

Devising, executing, and tracking the performance of a sustainable growth strategy is key to building a successful business that is constantly growing and beating the competition.

Matter Made helped Productboard achieve deeper market penetration for their product and 99% month-on-month enterprise lead growth using a five-point omnichannel integrated campaign.

Want to turn your marketing initiatives into a similar relentless growth engine? Let's talk.

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