Blog Post

Demand Generation

Growth

How to Track the ROI on Your Growth Marketing Campaign

How to Track the ROI on Your Growth Marketing Campaign

The Next&Co Digital Media Wastage Report shows that 41% of the average company's marketing budget is wasted, with wastage being the highest among ecommerce, retail, and finance companies. 

Calculating your Return On Investment (ROI) is perhaps the most important thing you can do to keep your growth marketing spending on track. Knowing your ROI will help you:

  • Make value-conscious choices
  • Prove the value of your marketing to leadership
  • Justify your marketing budget for next year 
  • Choose which marketing channels to invest in 

This article will show you how to calculate your growth marketing ROI step-by-step.

Step #1. Set Up Ways To Track Your Marketing Success

You can't calculate marketing ROI without knowing what "return" you are getting. So the first step is to set up ways to track your marketing successes. 

Common ways to monitor your digital marketing campaigns include:

  • Google Search Console. Google Search Console helps you monitor your website's performance in search results. 
  • UTM links. You can use UTM codes to track how your website visitors browse on Google Analytics. 
  • Facebook Pixel. Facebook Pixel will help you track conversions from Facebook ads.
  • Social media marketing analytics platforms. Platforms like Buffer Analyze, Sprout Social, Hootsuite, and Zoho Social can help you analyze your social media marketing Key Performance Indicators (KPIs). 
  • Ecommerce analytics tools. Platforms like Hotjar, Kissmetrics, and Optimizely can help you analyze ecommerce KPIs. 
  • Customer Relationship Management (CRM) tools. CRM tools like HubSpot, Salesforce CRM, SAP CRM, and ZOHO CRM can help you analyze customer interactions.

It's best to set up these tools before you start publishing your marketing efforts.

Step #2. Gather Data

Next, sit back and start gathering data. It's best to monitor your marketing for several weeks or months if possible, as a longer data collection period will ensure your results aren't skewed by outliers.

Step #3. Calculate Your Marketing Costs

Then, calculate your costs. 

You'll need to take two types of costs into account:

  1. Direct costs

Direct costs are expenses that have a clear price tag and can be directly tied to your marketing and sales funnel. Marketing software, Paid-Per-Click (PPC) ad spending, equipment, marketing staff salaries, and freelancers are all direct costs. 

  1. Indirect costs

Indirect costs are expenses that aren't directly tied to your marketing but are still essential to make running the marketing department possible. Rent, electricity, and salaries from non-marketing staff (like receptionists or administrators) are all indirect costs. 

You may need to consult your accounting department to figure out your indirect costs. Once you have your figure, add it to your direct cost figure to get your total marketing spend. 

Step #4. Calculate Your Marking Returns

Now it's time to calculate your marketing returns, and there are several approaches you could take here. 

If you want to simplify things, you could take your entire net income figure for a given period and attribute 100% of it to marketing. 

Or, if you want to be more precise, you can go through your marketing channels one-by-one and calculate how much revenue your company earned as a result of it. This is easier with some channels than others. Some ad analytics, paid media, and referral marketing tools, for example, will help you calculate how much revenue your brand earned from ads. Sales from search engine marketing, social media marketing and content marketing, on the other hand, are harder to attribute. 

Whatever method you choose, you should finish this stage with a clear figure.

Step #5. Execute the ROI Formula 

The final step in measuring digital marketing ROI is executing the following ROI formula:

ROI = (marketing revenue - cost of marketing) / cost of marketing

For example, if your total revenue figure was $45,400 and your total marketing costs were $12,300, your ROI would be 2.69.

If your ROI figure doesn't look right, make sure you have only included marketing returns and costs from a single, clearly defined period (like quarter one or 2022, for example). A common mistake marketers make is including a year's worth of an expense rather than just the cost in a set period. 

Other KPIs to Watch with Growth Marketing 

  • Customer Lifetime Value (CLV) = average order value x purchase frequency rate x average customer lifetime
  • Customer Acquisition Cost (CAC) = (cost of sales - cost of marketing) / number of new customers acquired
  • Conversion rate = (total conversions / total visitors) x 100
  • Cost-Per-Click (CPC) = total amount spent / total clicks
  • Open Rate  = (number of emails opened / number of messages sent) x 100
  • Average Transaction Value (ALV) = total sales / number of transactions

Tracking other KPIs and presenting them alongside your marketing ROI can give the ROI figure more context. It can also help you explain fluctuations in your ROI across multiple periods. 

Calculating Marketing ROI, Growth Marketing, and Matter Made

Measuring marketing ROI will help you quantify your growth marketing efforts, build a strong PLG funnel, and analyze your digital marketing campaign efficiently. Naturally, knowing your marketing ROI can help your growth marketing strategy succeed long-term.

Want to embrace growth marketing but don't know where to start? Let's talk. 

Blog Post

Demand Generation

There are many effective demand gen strategies. But knowing which works best for B2B SaaS or your individual business isn't always straightforward.

In this blog post, we will explore the best demand generation strategies for B2B SaaS. We'll look at how to use them to meet your goals and how they'll inform your current or future marketing strategy.

What Are 9 Key Strategies for Demand Generation?

Before I talk strategy, I want to get one concept out in the open. We're going to look at 9 effective demand gen strategies that are very effective for B2B SaaS looking to grow their companies.

But I'm not suggesting you use one of these and run with it. These strategies are interconnected. Implementing each of these together amplifies your demand generation to not only generate more revenues.

And you can do it time- and cost-effectively to generate the positive cash flow you'll need to grow.

1. Define Your Audience for Better Targeting

Create data-backed buyer personas that represent your ideal customer. Use this demand gen tool to connect more efficiently with targeted messaging within these other demand generation strategies.

2. Focus on Full Funnel

Buyers go through three distinct stages of a buyer's journey.

  • Non-aware. They don't know they have a problem or how much it's impacting their productivity, business goals, customer relationships, etc.
  • You have the answer to this problem, but they don't know they have a problem yet.
  • To generate demand, research, plan, create, and publish content to expand awareness of the problem.
  • Use it to guide them into the next stage and capture the lead (email list, etc.) to improve your ability to nurture.
  • Problem-aware. They now know they have a problem. They want to learn everything they can about possible solutions.
  • Engage them with content that helps them explore the solutions.
  • Focus on benefits, not specific SaaS features, which will seem overwhelming right now.
  • Solution-aware. They now need to define and refine the solutions that will work best for them.
  • Allow them to experience the solution with a demo or free trial.

Map out the buyer's journey within your company to enhance the timing and relevance of your messages.

3. Be Omnichannel

According to McKinsey, 94% of survey marketing leader respondents said the move toward a more omnichannel experience has been good for businesses and customers. B2B customers regularly interact with brands across at least 10 channels.

These include various channels:

  • Organic social media and search
  • Paid social media and search
  • Influencers
  • Display ads on Google and Facebook partner websites
  • Remarketing
  • Email
  • Website
  • Apps

To implement an effective omnichannel experience, you must be consistent, targeted, and resourceful. This allows you to work within time and money constraints.

For example, deploying effective analytics, A/B testing, a robust content management system, and automation allows you to streamline content creation and related processes. Eliminate duplicate efforts to maximize ROI.

4. Build a Relationship

Demand generation gets much easier when B2B SaaS companies focus on solving real-world problems. You build authority, industry relevance, and a following of loyal fans/customers.

This becomes a magnetic force that amplifies demand generation.

To build a relationship, listen to your customers and prospects. Build your content messages around their needs, goals, and preferences.

Showcase your willingness to solve B2B problems and how others use your SaaS to meet their goals.

5. Publish High-Quality Content

High-quality content is the substance that turns "strategy" into tangible business results. Use it to communicate thought leadership, authority, relevance, and your unique value proposition (UVP).

Guide and influence by presenting the right kind of content at the right stage of the buyer's journey.

For example,

  1. Someone is not aware they have a problem. Social media posts, blog posts, and videos can help them learn about their problem.
  2. Guide them to the solutions. Leverage valuable content to capture demand through email list sign-up. Checklist, Guide, etc.
  3. Send them solution-focused content via email to nurture that interest into making a decision. Case studies Vs. Content, etc.
  4. Offer them a demo or free trial so they can experience the solution.
  5. Assign the lead to a sales rep. Follow-up with a Sales email sequence (email automation) that includes sales enablement content.
  6. Support and re-engage them to increase retention and CLV through retargeting, social media, email, customer support

6. Streamline Workflows with Automation

Identify repetitive and time-sensitive tasks. Use automation to enhance workflow and improve results.

For example, lead scoring automation tracks a lead's behaviors. It identifies when the MQL becomes a SQL. It can then assign that person to a sales rep to begin email sequences and sales outreach.

This is known as Speed the Lead.

According to Oracle research, lead quality increases by 80% when companies employ automation. And this is just one pivotal moment you can use it to enhance results.

7. Unify Marketing, Sales & Service

A unified marketing, sales & service team communicates one message and accomplishes perfectly timed hand-offs. Achieve consistently delightful customer experiences. People want to share these experiences online.

This sharing feeds the top of funnel. It generates more demand.

8. Target Key Accounts

Key accounts:

  • Are high ROI and CLV
  • Help you generate buzz and demand
  • Show that your SaaS works
  • Give you valuable feedback that helps you improve your product

They've also been working with you for a while, and it may be a name people know. Even better!

Identify key accounts to acquire and retain. While you never want to be too reliant on one account, these are critical for Demand Gen and growth.

9. Optimize with A/B Testing, Tracking, and Analytics

Track, test, and analyze to improve how you apply these strategies continually. Invest in tools to correctly attribute revenues across the buyer's journey—not just the last touch.

Track ROI of your various strategies, channels, and companies to determine which ones you should increase to grow.

This not only improves their effectiveness. It cuts costs to increase ROI.

How to Build a Successful Demand Gen Campaign?

Leverage these strategies to provide real value to customers. This builds credibility that attracts the right people and guides them through the buyer's journey.

Want to know more about how to implement demand gen for your B2B SaaS company? See how Dropbox increased targeted engagement by 6.5X.

Ready to drive efficient demand?

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