[04:39] Justin’s background
[07:16] Repeatable revenue engine and a marketing automation
[10:13] Reason these companies were failing, had more to do with people and the behaviors of the people
[11:18] Realize that affiliation with a company who's been successful in that industry
[12:04] Hiring and supporting and developing and growing other humans
[14:34] If you think about things from a red, yellow, green perspective, you put people in a stoplight bucket
[16:35] Best fit based on their characteristics and attributes because the majority of the Academy students are adult learners. The true character of a person is not how you act in this life, but how you react.
[17:04] Systems that you put in place on a more tactical level to back into having that as a cultural.
[19:22] Ways that you're actually measuring the impact on their organization to better to define product market fit,
[20:19] How to measure metrics for north star of things like NPS
[00:36] Jake’s background
[02:50] How Jake scaled Glassdoor from 0 to almost 1M in MRR in under 16 months
[04:00] Some of Jake’s early pitfalls and how he learned from them
[08:28] Jake’s process for evaluating whether someone is a good fit for his team
[11:02] Why Jake started his own firm
[16:17] Don’t underinvest in process or infrastructure as you grow in scale
[18:15] How Jake unwinds
[18:44] How Jake works smart and efficiently
