[04:39] Justin’s background
[07:16] Repeatable revenue engine and a marketing automation
[10:13] Reason these companies were failing, had more to do with people and the behaviors of the people
[11:18] Realize that affiliation with a company who's been successful in that industry
[12:04] Hiring and supporting and developing and growing other humans
[14:34] If you think about things from a red, yellow, green perspective, you put people in a stoplight bucket
[16:35] Best fit based on their characteristics and attributes because the majority of the Academy students are adult learners. The true character of a person is not how you act in this life, but how you react.
[17:04] Systems that you put in place on a more tactical level to back into having that as a cultural.
[19:22] Ways that you're actually measuring the impact on their organization to better to define product market fit,
[20:19] How to measure metrics for north star of things like NPS
[01:21] Rich’s background
[03:35] Lessons and strategies
[05:34] Approaching conversations and measuring success
[08:54] Grain
[11:44] Testing and hiring
[12:46] Interesting and new things that Rich wants to tinker with
[16:53] Know your fundamentals
[21:21] Rich’s influential people
Jeff Wiss
Rich’s brothers
